Feel, sense, describe – don’t just tell!

Transcript: When you’re practicing and when you’re standing right there on stage, imagine the stuff that you’re talking about. Visualize the things you’re talking about, see them. When you’re talking about flowers, don’t just say, there were some pretty flowers and they were all nice colors and they smelled good. See the colors, see the

Put some Tuba in it!

Transcript: This one is called, “Put Some Tuba in It.” When you’re mentoring somebody, I recommend that you tell your mentee to put some of them into their speeches. If their name is Ayşe, or Mehmet, or David, put some Ayşe in it. Put some David in it. Put some Alper in it. Put some

Channeling Don Draper

One of my favorite scenes from Mad Men comes at the end of season 1, when Don pitches Eastman Kodak using a slide show from his own life… There are many things I like about this scene. One of them is that Don knows his audience has a question (“What does this story about Teddy

Who is your audience? What do you want them to do?

These are the first questions I ask my clients when we are preparing a presentation. They are obvious questions. It is so easy to answer them quickly, forget the answers, and continue on, unthinking, unchanged, uninspired. The other day I was meeting with a client. Some months before, he had gone to an international training

Keep your answers short

Q&A (questions and answers) is a great way to break up a speech and make sure you and your audience are thinking in the same direction. However, I often see my clients, when giving an answer, give answers that are too long. The result is that they become less and less sure they are answering

Call your audience

Ken Robinson is one of the most popular speakers in the TED community. But it’s not because he’s doing most of the things speech trainers tell us we should do. He doesn’t move around on the stage much. Usually he just stands in one place. His hands hang at his side. Sometimes he even puts

Talk to the dog

The other day, I was helping a client with a presentation. He was an engineer for a solar power company, and he was going to introduce his company to some potential investors. Other engineers would have loved his presentation. They would have picked him up, put him on their shoulders, and carried him down the

Why do I have to practice 25 times?

People ask me for advice on how to speak better. When I tell them they have to practice 25 times, their eyes glaze over.  They don’t want to hear it.  What they want to hear is, “Yes, you can be lazy AND awesome at the same time”.  But it’s not true, man, sorry.  You can

Raise the bar, and then break it down

Text of the speech:

Raising the Bar on Yourself

Raising the bar on yourself. What does that mean? Well, “to raise the bar” simply means, “to set a higher standard”.

Raising the bar on yourself just means setting a higher standard for yourself.

At first, it sounds intimidating, but it doesn’t need to be. You see, raising the bar doesn’t have to mean raising the bar a lot, it can mean raising the bar just a little.

That, I think is the secret.

Don’t raise the bar a lot, just raise it a little. Break big goals down, further and further, until they are small and specific, something you can do easily.

Nowdays I teach business English, freelance private lessons.

I get a lot of students who come to me with big goals. When I ask them, what do you want to accomplish, many people tell me “I want to speak better English”.

Well, yeah, but don’t we all. I mean, I’m 39 years old, and I’ve been speaking English all my life, and I want to speak better English, too!

So that goal is too big. It’s not going to help you at all. Break it down, into something smaller that we can work with.

So they tell me, “I want to speak better English at work”. Still too big. What does that mean?

“I want to communicate with my vendors”. There we go, now we’re getting somewhere.

But it’s still too big. Break it down, further and further and further, until it’s so specific it’s almost ridiculous.

“On Tuesday next week, I want to email my German vendor to tell them how to write the invoice, so the goods clear Turkish Customs faster”. Now, that’s a good one. Why? Because it’s tangible, measurable. We can hit it quickly, and when we hit it, we’ll know it.

Here’s another example:

“I want to speak fluently”. It’s too big. Break it down.

“I want to speak better at work”. Still too big. Break it down.

“I want to speak well at meetings”. Getting closer, but still too big. Break it down.

“I get nervous introducing myself at meetings”. Ah, now we’re getting somewhere. A meeting might last an hour, but your introduction only lasts 2 minutes, and you can control it. So write your introduction, and practice it, over and over and over. Practice it yourself. Then practice it with me. Then practice it with your husband or wife. Then practice it staring into a camera (because camera’s almost always make people nervous).

When you’re so tired and bored with your introduction that you want to fall asleep, then you’re ready to go. Do it for real, at your next meeting.

Here’s another example. Let’s use Toastmasters for this one.

When you first start at Toastmasters, maybe you’re nervous. No problem. But keep coming to Toastmasters, and keep breaking it down until you find something you can do.

How about coming up here to give a prepared speech for 6 minutes. Too big? Fine, break it down. How about Table Topics, coming up here to speak for 2 minutes? Too big? Fine, break it down. Do one of the jobs, like Listener. Too big? Fine, break it down even further. Be the Timer, the Timer speaks less than just about everyone!

These small steps are the key to progress. They might seem small, and some of them even seem ridiculous. But do them.

Sometimes, the tool you use to break down the wall seems totally irrelevant. That’s fine, that doesn’t matter. The only thing that matters is, does it help you break down the wall?

Here’s a personal example:

A few months ago, I started recording myself speaking Turkish, and putting it on the web. Do you know why I started that? I started that because I am nervous speaking to my father-in-law. I get nervous about making mistakes in front of him. Now, with that recording on the web, I make mistakes, every Tuesday and every Thursday, in front of hundreds of people. Mistakes don’t embarrass me as much anymore. So now, when I talk to my father-in-law, I am more relaxed. Yes, of course, I still make lots of mistakes with him. But I talk to him more, because I got used to the nervousness.

Some people obsess about the big goal, about being perfect. They take a small step, and then look at the huge distance remaining to the big goal, and they get discouraged. But the key is not to compare today to the future. Compare today to yesterday. Ask yourself, is today at least a tiny bit better than yesterday? If the answer is yes, congratulations. If the answer is no, that’s fine, don’t worry, just change your tactics a little bit and keep trying.

Don’t celebrate reaching the big goals. Celebrate reaching the small ones. Don’t say, “when I reach this distant goal, I will go lay on the beach in Tahiti”. Say, “after I make this phone call, I will go to the bakkal and buy myself a candy bar.” Or, “after I write this 3 sentence email, I will drink some tea.”

Raising the bar is not the point. Getting better is the point. If a high bar makes you intimidated, if a high bar makes you sit down and do nothing, it’s completely worthless. Lower the bar, and keep lowering the bar, until you are comfortable enough to stand up and try.

If you take this approach in life, I’ve got to warn you, there are a couple pitfalls, things you need to watch out for. In particular, there are three I want to tell you about.

The first one is overpromising. If you get used to raising the bar on yourself, then when people come to you and ask for big things, you’re more likely to say, “Sure, you bet, no problem”. But in reality, you can’t do them. Maybe you don’t have the time, or you don’t have the knowledge. Two weeks later, the other person gets angry, and asks you why you didn’t do it. You tell them, honestly, “Sorry, I didn’t have the time”, but in reality, they don’t care. All they know is, they were counting on you, and you didn’t do it. I make this mistake all the time. Because of this, I probably piss off 3 people for every one that I make happy. So you’ve got to be careful about what you promise.

The second one is tiring yourself out. Each goal seems small, and when you reach it, you think, that was so easy, I’ll set another one. Then you reach that, and you think, I’ll set another one. Then you think, “I’ll take a break after this one”, but then you finish that one, and you think, I’ll just do one more thing, THEN I’ll take a break. Pretty soon, the whole year is gone, and you never took a break. You’ve got to watch out for that, for tiring yourself out.

And the third one is, tiring OTHER people out. If you get stuck in this cycle, of small goal, after small goal, after small goal, you might get excited that you’re finally making progress, and you might want to keep going, but the people around you are going to want to take a break, or they are going to want you to take a break with them. So watch out for that, too – keep a close eye on how you are affecting other people.

So watch out for those three things. Don’t go overboard. But when your big goals seem too far away, break them down into smaller and smaller pieces. Stop sitting on the sofa dreaming about the big huge goal, and stand up and start reaching the tiny, tiny little ones that will eventually get you there.

It reminds me of something my grandpa used to tell me. He said, even if you only have a 1% chance of success, that means if you are willing to fail 99 times, you can have what you want. No one else is willing to fail 99 times. So if you are, you’ll be the only one left standing at the end, holding the big prize.

No one cares what you want

Should you put an objective on your CV, or not? Probably not. Here’s a typical objective: "A challenging managerial position in marketing at a growing FMCG company." What’s wrong with this statement? First, it’s about you, and what you want to do. It’s YOUR objective. Remember that the hiring managers who look at your CV

Kill popular but empty words

These words are on almost every CV.  They are popular, and everyone thinks they should use them.

But they are empty, and they say nothing about you.  Kill them, and replace them with something else:

  • responsible for
  • experienced
  • excellent written communication skills
  • team player
  • detail-oriented
  • successful

Why are they empty, and what should you say instead?  Click here for the answers.

Two ears, one mouth

Want to be more engaging?  Want people to think you are more interesting?

Remember this old saying:

"God gave us two ears, but only one mouth."

Use them in that order.

Listen twice as much as you speak.  And when you do open your mouth, use it to ask a question.

People like to talk about themselves.  Use this to your advantage.

Repeat back to me

When someone else talks, what’s a good way to make sure you understood?

Remember this phrase:

"Let me repeat what you said, to make sure I understood you correctly…"

I’m a native English speaker.  I still use this phrase 10 times a day.

Want to improve your language and communications ability?

Use that phrase.  Your listening ability will improve, and your connections to other people will improve, too.

Don’t blame your nervousness

Sometimes when I am coaching someone, we reach a very stubborn obstacle.  The obstacle holds my client back, unable to move, unable to advance.  This is what the client usually says:

"I want to do XYZ, but I am so nervous."

I’m sorry, but being nervous is not a good excuse.

You can either love your desire ("I want to do XYZ…"), or you can love your fear ("…but I am so nervous.").

But you have to choose.  Which one are you going to love more?

When you are on your deathbed, you will look back at your life.  

Do you want to say, "I got what I wanted", or do you want to say, "I let fear rule my life"?

You only get to choose one.  Which one will it be?

Public Speaking is Abnormal

A short 33 second video on public speaking.

One of my favorite lines: "Public speaking is abnormal. No one is born a great public speaker, so practice, practice, practice, and then practice some more."

This video was brought to us by the good people at ethos3.com.

Perception is not reality

It’s a popular phrase: "Perception is reality".

However, it is completely untrue.

Perception is how you see things, how you feel about things.  It is your opinion about things.

Reality is how things really exist, outside of your head.

Sure, perception influences reality.  Perception often becomes reality.  But perception is not reality.

If you understand perception, you have one powerful tool.  

If you understand reality, you have another powerful tool.

If you understand both perception, and reality, you have two powerful tools, and you can work more creatively than someone who only has access to one tool.

If you say "perception is reality", you are being intellectually lazy.  You are telling the world, "I only want to understand one thing, my brain is not strong enough to manipulate two separate ideas at the same time".

Why would you handicap yourself like that?

Urgent and important are not the same thing

Long term goals require short term actions, too.

It’s Wednesday, 5:47 pm.

Your boss brings you an urgent project.

You can either:

  1. do the urgent project, and delay that important professional networking meeting
  2. go to the important professional networking meeting, and delay the urgent project

With one, you will feel pain tomorrow.

With the other, you won’t feel the pain for another 10 years, but when it comes, it will hurt worse.

Urgent does not always mean important.  Do not confuse the two.

There will always be something

There will always be something:

  • a request will come from your boss
  • the phone will ring
  • a friend from out of town will visit
  • your bedroom curtains will need to be cleaned
  • your cat will need a bath

There will always be an excuse to postpone the things you really need to do.

There will always be something.

Rules for Writing

People ask me all the time, "Matt, how can I write longer sentences," or "Matt, I want to use bigger words."
 
Then I ask them, "Why?"
 
You don’t write to impress other people with big sentences, or big words.
 
You write to express yourself. You write to communicate.
 
Big words, and big sentences, get in the way.  They interfere.  They hide your idea in a thick layer of junk.
 
These are three rules for good writing:
  1. Short words are good
  2. Short sentences are good
  3. Active verbs are good
Do you want to sound like a professor, with a bunch of big words, and complicated sentences?
 
Or do you want people to understand you?